Return and Refund Policy

At Alpha Nutrex, we value customer satisfaction and strive to ensure that our products meet the highest standards. Our return and exchange policy is designed to provide clarity and fairness to all parties involved.

Valid Return Reasons:

If you receive a product that is proven fake or there is a valid issue caused by our mistake, we’ll take it back free of charge. 

You have the following options:

Full Refund: We’ll refund your money, no questions asked.

Product Exchange: If you’d prefer a different product, we can arrange that for you.

Non-Returnable Cases:

Personal Preferences: If you are dissatisfied with the product’s flavor, or any reason that is not attributed to an error on our part, we regret that we cannot process returns.

Short Expiry or Sale Items: Products sold at a discount due to short expiry or under sale conditions are non-returnable unless proven fake.

Important Considerations:

Seal Opened Products: Once the product seal has been broken, it will only be eligible for return if it is proven fake.

Scoop Variations: Manufacturers may change the size, shape, or color of the scoop provided. Please verify any discrepancies directly with the manufacturer. Only fake products will be eligible for return.

Missing Scoops: In rare instances where a scoop may be missing from your product, the product will only be returnable if it is proven to be fake.

Note:

To avoid any inconvenience, we strongly encourage you to record a single-frame video while opening your parcel and inspecting the product. This helps ensure transparency and smooth processing in case of any issues.